Step 01
Monitor & prevent
Our advanced monitoring tools keep a watchful eye on your systems 24/7, spotting potential issues before they become problems. It's like having a digital early warning system for your business.
Service 1 of 4
Your digital pit crew for IT.
Think of us as your digital pit crew, ready to jump in and fine-tune your tech whenever you need us. From day-to-day support to strategic planning, we've got your back.
In-house IT, without the overheads
We don't just fix things — we make them better.
Worried about keeping your tech running smoothly? We get it. Technology should empower your business, not give you sleepless nights. That's where we come in.
Our IT support isn't just about fixing things when they break (though we're rather good at that too). We're about preventing problems before they happen, optimising your systems for peak performance, and providing the strategic guidance that helps your business thrive.
From small hiccups to major projects, we're your trusted technology partner every step of the way.
24/7 monitoring
Always watching over your systems
Expert support
UK-based team ready to help
Strategic planning
Technology roadmaps that work
Training & support
Empowering your team
How we keep your business running smoothly.
Our approach combines proactive monitoring, rapid response, and strategic thinking to deliver IT support that actually supports your business goals.
Step 02
Respond & resolve
When issues do arise, our expert team springs into action. With remote access capabilities and on-site support when needed, we'll get you back and running in no time.
Step 03
Optimise & plan
We don't just fix things — we make them better. Through regular reviews and strategic planning, we help you get the most from your technology investment and plan for future growth.
Comprehensive IT support, from the everyday to the strategic.
General IT support
- Helpdesk via phone, email and remote access
- On-site visits when remote support isn't enough
- Hardware and software troubleshooting
- User account management and permissions
- Email and communication system support
Proactive monitoring
- 24/7 infrastructure monitoring and alerting
- Network performance monitoring and optimisation
- Backup monitoring and verification
- Security monitoring and threat detection
- Automated patch management and updates
Strategic consultancy
- IT planning and technology roadmap development
- Virtual CTO services for strategic guidance
- Technology investment recommendations
- Business continuity and disaster recovery planning
- Compliance and regulatory guidance
Microsoft training
- User training for Microsoft 365 applications
- Administrator training and certification support
- Teams and collaboration platform training
- Security awareness and best practices training
- Custom training programmes for your team
We don't just talk about great service — we measure it.
0min
Average response time
0%
First-call resolution rate
0%
System uptime
0%
Customer satisfaction
Growing Marketing Agency.
"Since partnering with Unity Tech, we've had zero unplanned downtime. Their proactive monitoring caught a potential server issue before it could impact our client campaigns. The peace of mind alone is worth every penny."
What to expect in your first month.
Week 1
Initial assessment
Free IT health check and monitoring setup. We map your estate, document accounts and identify the quick wins.
Week 2–3
Full integration
Helpdesk handover, team training, baseline patching and security tightening — and we're ready to take calls.
Ongoing
Proactive support
Continuous optimisation, monthly reporting, quarterly business reviews and a roadmap that grows with you.